Terms of Service

1. Introduction

Welcome to luxserene.com (the "Website"). These Terms of Service (the "Terms") govern your access to and use of the Website and any related services, features, content, products, and functionality offered through it (collectively, the "Services").

Lux Serene is a brand operated by MC Luxe Vitality ("Company," "we," "our," or "us"). By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree to these Terms, you should not access or use the Services.

About Lux Serene: Lux Serene is an independent online retailer operated by MC Luxe Vitality. We curate and source a range of wellness, recovery, relaxation, and lifestyle products—including saunas, hot tubs, cold plunges, red light therapy equipment, and related accessories—from trusted suppliers and manufacturers. Lux Serene is not affiliated with or endorsed by the brands featured unless explicitly stated. This is a Direct from Manufacturer to Consumer program — shipping and delivery are serviced by the manufacturer or supplier directly. Product details have been supplied by the manufacturer and may be hosted by a third party.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accessing or using the Services on behalf of a business or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. If you do so, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information as needed
• Use the Services only for lawful and legitimate purposes

3.2 Account Responsibilities

You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use of your account or suspected security breach

We reserve the right to suspend or terminate accounts, refuse service, or cancel transactions if we believe account information is inaccurate, misleading, fraudulent, or otherwise violates these Terms or applicable law.

4. Orders and Payment

4.1 Product Availability

All products displayed on the Website are subject to availability. We reserve the right, in our sole discretion, to limit quantities, discontinue products, or restrict sales by customer, household, geographic region, or jurisdiction.

4.2 Pricing

Prices shown on the Website are subject to change without prior notice. We strive to ensure accurate pricing and product information; however, typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors and to cancel or refuse any order placed based on incorrect pricing or product information.

4.3 Payment Terms

• Accepted Payment Methods: Payment methods made available at checkout, which may include major credit/debit cards, PayPal, and other options offered through our payment partners
• Payment Processing: Payments are processed through third-party payment processors and ecommerce platforms
• Billing Information: You agree to provide valid, current, and complete billing and payment information
• Authorization: By submitting an order, you authorize us and our payment processors to charge the full amount due, including product price, applicable taxes, shipping charges, and any other disclosed fees

4.4 Order Acceptance and Cancellation

We reserve the right to refuse, limit, or cancel any order for reasons including, without limitation:

• Product unavailability
• Pricing or product description errors
• Suspected fraud or unauthorized activity
• Shipping limitations or address verification issues
• Violation of these Terms

5. Shipping and Delivery

5.1 Shipping Policy

Please review our Shipping Policy for detailed information regarding shipping timelines, fees, cutoff times, destinations, and procedures. Orders are fulfilled and shipped directly by the manufacturer or supplier as part of our Direct from Manufacturer to Consumer program.

5.2 Shipping Region

Unless otherwise expressly stated, we currently ship only within the continental United States. Orders outside that service area may be declined or canceled at our discretion.

5.3 Shipping Charges

Orders over $100 may qualify for free standard outbound shipping, where applicable. Orders under $100 are subject to a $60 shipping fee. Any applicable shipping charges will be presented at checkout before purchase is completed.

5.4 Order Processing Cutoff

Our standard daily order cutoff time is 2:00 PM. Orders placed after the cutoff time may be processed on the following business day.

5.5 Risk of Loss

All purchases are made pursuant to a shipment contract. Unless otherwise required by law, risk of loss and title to products pass to you upon our delivery of the product to the carrier.

6. Returns, Refunds, and Exchanges

Please review our Return and Refund Policy for complete details regarding eligibility, procedures, timelines, fees, and limitations. Returns may be directed to the originating manufacturer or supplier warehouse.

By placing an order, you acknowledge that:

• Return requests are subject to approval
• Customer is responsible for return shipping costs
• We do not issue or provide return labels
• Approved non-defective returns may be subject to a restocking fee

7. Intellectual Property Rights

7.1 Ownership

All content made available through the Website, including but not limited to text, graphics, images, icons, designs, software, logos, page layouts, and other materials, is owned by or licensed to MC Luxe Vitality and is protected by intellectual property, copyright, trademark, and other applicable laws.

7.2 Limited License

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services solely for your personal, lawful, and non-commercial use.

7.3 Restrictions

You agree not to:

• Copy, reproduce, republish, distribute, display, modify, or exploit any part of the Services without prior written permission
• Use our name, marks, trade dress, metadata, hidden text, or other proprietary content without authorization
• Use data scraping, bots, automation tools, or similar methods to access or extract Website content without permission

8. User Content

8.1 Submissions

If you submit reviews, comments, suggestions, feedback, testimonials, images, or other content ("User Content"), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, adapt, publish, display, distribute, and otherwise exploit such User Content in connection with our business, subject to applicable law.

8.2 Prohibited Content

You agree not to submit User Content that:

• Is unlawful, misleading, fraudulent, defamatory, abusive, harassing, obscene, or otherwise objectionable
• Violates another person's privacy, publicity, intellectual property, or other legal rights
• Contains malware, malicious code, spam, or harmful technology

We reserve the right, but not the obligation, to remove or refuse User Content in our sole discretion.

9. Prohibited Activities

You agree not to engage in any of the following:

• Using the Services for unlawful, fraudulent, or deceptive purposes
• Interfering with the operation, security, or integrity of the Website or related systems
• Attempting to gain unauthorized access to accounts, networks, servers, or data
• Misrepresenting your identity or providing false information
• Using the Website in a way that could damage, disable, overburden, or impair the Services

10. Product and Business Disclaimer

Disclaimer: Products offered through this Site are intended for general wellness, relaxation, recovery, lifestyle use, and personal comfort. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary.

Lux Serene is an independent online retailer operated by MC Luxe Vitality. We curate and source a range of wellness, recovery, relaxation, and lifestyle products—including saunas, hot tubs, cold plunges, cryotherapy-related equipment, and related accessories—from third-party manufacturers, distributors, and suppliers. Lux Serene is not affiliated with or endorsed by any featured brand unless expressly stated otherwise.

Certain products may be shipped directly from a manufacturer, distributor, supplier, or logistics provider as part of a direct-to-consumer fulfillment arrangement. Product details, product images, specifications, and descriptions may be supplied by manufacturers, suppliers, or third-party product databases and are provided for general informational purposes only.

11. Disclaimers and Warranties

11.1 Services Provided "As Is"

The Services and all content made available through the Website are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, statutory, or otherwise, except as expressly required by applicable law.

11.2 No Guarantee

To the fullest extent permitted by law, we disclaim any warranties regarding:

• Accuracy, completeness, or reliability of Website content
• Uninterrupted or error-free operation of the Services
• Availability of specific products or product outcomes
• Fitness for a particular purpose, merchantability, or non-infringement

12. Limitation of Liability

To the fullest extent permitted by law, MC Luxe Vitality and its owners, managers, employees, contractors, affiliates, agents, service providers, licensors, and suppliers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• Your use of or inability to use the Services
• Any product purchased through the Website, except as expressly required by law
• Any unauthorized access to or use of our systems or information
• Any interruption, delay, defect, or failure in Website availability or functionality

To the extent liability cannot be disclaimed, our total liability shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless MC Luxe Vitality and its affiliates, owners, officers, employees, contractors, service providers, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any law or third-party right
• Any content or information you submit through the Website

14. Termination

We reserve the right to suspend, restrict, or terminate your access to the Services, in whole or in part, at any time and without prior notice, for any reason, including suspected fraud, misuse, policy violations, or conduct we determine to be harmful to our business, customers, or operations.

15. Governing Law

These Terms, and any dispute or claim arising out of or relating to these Terms or the Services, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal legal proceedings, you agree to first contact us and attempt to resolve the matter informally by emailing support@luxserene.com.

16.2 Binding Arbitration

If a dispute cannot be resolved informally, the dispute shall be resolved by binding arbitration in the United States in accordance with the applicable rules of the American Arbitration Association, except where prohibited by law.

16.3 Class Action Waiver

To the fullest extent permitted by law, all disputes shall be resolved on an individual basis only. You waive any right to participate in a class action, consolidated action, or representative proceeding.

16.4 Exceptions

Either party may pursue qualifying claims in small claims court or seek injunctive or equitable relief for alleged misuse, infringement, or violation of intellectual property or proprietary rights.

17. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time in our sole discretion. Revised Terms become effective upon posting to the Website unless otherwise stated. Your continued use of the Services after any such update constitutes your acceptance of the revised Terms.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

18.2 Entire Agreement

These Terms, together with any policies or legal notices published on the Website, constitute the entire agreement between you and us regarding the Services and supersede prior communications or understandings relating to the same subject matter.

18.3 No Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of any other right.

19. Contact Information

If you have any questions regarding these Terms, you may contact us at:

• Brand: Lux Serene (operated by MC Luxe Vitality)
• Legal Business Name: MC Luxe Vitality
• Address: 382 NE 191st St, PMB 306481, Miami, FL 33179, United States
• Email: support@luxserene.com
• Phone: 1-504-800-8045
• Working Hours: Monday to Friday, 9 AM to 5 PM EST