Shipping Policy

1. Introduction

This Shipping Policy (the "Policy") explains how orders are processed, shipped, and delivered when you purchase from luxserene.com (the "Site"). Lux Serene is a brand operated by MC Luxe Vitality ("Company," "we," "our," or "us").

About Lux Serene: Lux Serene is an independent online retailer operated by MC Luxe Vitality. We curate and source a range of wellness, recovery, relaxation, and lifestyle products—including saunas, hot tubs, cold plunges, red light therapy equipment, and related accessories—from trusted suppliers and manufacturers. Lux Serene is not affiliated with or endorsed by the brands featured unless explicitly stated. This is a Direct from Manufacturer to Consumer program — shipping and delivery are serviced by the manufacturer or supplier directly. Product details have been supplied by the manufacturer and may be hosted by a third party.

• Service name: Standard Shipping
• Shipping region: Continental United States only
• Price: Free standard outbound shipping on orders over $100; orders under $100 are subject to a $60 shipping fee
• Order cutoff time: 2:00 PM EST
• Estimated delivery time: Varies by product type and shipping method (see Section 4)
• Coverage: All products unless otherwise stated on the product page or at checkout

2. Shipping Destinations

2.1 Continental United States

• We currently ship only to addresses within the continental United States.
• We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations unless expressly stated otherwise.
• We do not ship to P.O. boxes for products that require freight, oversized delivery, or carrier delivery confirmation.

2.2 Shipping Restrictions

Certain products may be subject to additional delivery restrictions based on product size, freight requirements, local access limitations, or carrier availability. We reserve the right to cancel or restrict any order where shipment is not feasible or commercially reasonable.

3. Shipping Costs

• Orders over $100: Eligible for free standard outbound shipping within the continental United States.
• Orders under $100: Subject to a $60 standard outbound shipping fee, shown at checkout.

All applicable shipping charges will be displayed during checkout before you complete your purchase. Taxes and other required charges may still apply separately where required by law.

"Free shipping" applies only to outbound shipping from us (or our suppliers/fulfillment partners) to you. It does not apply to expedited shipping, special delivery services, or return shipping.

4. Order Processing and Delivery Time

Delivery times vary depending on product type, destination, stock status, and whether the order ships via standard parcel or freight service. All timelines below are estimates only and are provided in business days (Monday through Friday, excluding holidays).

4.1 Order Cutoff Time

Orders placed before 2:00 PM EST on a business day will generally begin processing the same business day. Orders placed after 2:00 PM EST, on weekends, or on holidays may begin processing on the next business day.

4.2 Handling Time

Most in-stock orders are processed within 1–3 business days before shipment. Processing times may be longer during peak periods, for custom/special-order items, or where additional verification is required.

4.3 Estimated Transit Time

• Standard parcel items: Typically 3–9 business days after shipment
• Large or freight items (including, for example, saunas, hot tubs, cold plunges, and other oversized equipment): typically 7–21 business days after shipment, and in some cases may require scheduling a delivery appointment

Product pages, checkout pages, or post-purchase communications may provide more specific estimated timelines. If a product page states a different shipping timeframe, that product-specific estimate will control to the extent applicable.

5. Shipping Methods and Carriers

Orders are shipped using reputable national or regional carriers selected based on the product, destination, and logistics requirements. Depending on the order, we may use USPS, UPS, FedEx, LTL freight carriers, white-glove freight carriers, or similar shipping providers. Orders may ship directly from the manufacturer or supplier warehouse as part of our Direct from Manufacturer to Consumer fulfillment program.

5.1 Tracking

Most shipments include tracking. When tracking is available, you will receive tracking details by email once the order has shipped.

5.2 Freight Deliveries

• Freight deliveries may require a delivery appointment and/or adult signature.
• You are responsible for ensuring the delivery location is accessible and suitable for the selected freight carrier.
• Curbside delivery may apply for certain oversized items unless otherwise stated.

5.3 Insurance and Carrier Responsibility

Certain shipments may be insured depending on the carrier, product type, or fulfillment arrangement. Carrier handling, transit routes, and delivery execution remain subject to the carrier's operational policies and limitations.

6. Order Tracking

After your order ships, you will generally receive an email confirmation containing shipment updates and tracking information, where available. Tracking availability may vary depending on the carrier or fulfillment method used.

7. Delivery Issues

7.1 Delayed or Lost Packages

If your order appears delayed beyond the estimated timeframe, please contact us at support@luxserene.com or call 1-504-800-8045 so we may assist in investigating the issue.

7.2 Marked Delivered but Not Received

• Confirm the shipping address used at checkout
• Check with household members, neighbors, building management, or mailroom staff
• Contact us so we may assist with a carrier trace, claim, or investigation where applicable

7.3 Damaged Packages or Products

• Photograph the packaging, shipping label, and product, including all visible damage
• Notify us within 48 hours of delivery at support@luxserene.com
• Include your order number and a description of the issue

We will review the claim and, where appropriate, offer a replacement, exchange, parts solution, partial refund, or full refund in accordance with our Return and Refund Policy.

8. Missing Items

If something is missing from your shipment, you must notify us within 7 days of delivery and provide your order number together with details about the missing item(s). We will investigate and determine the appropriate resolution.

9. Returns and Refunds

Please review our full Return and Refund Policy for detailed information regarding return eligibility, return windows, restocking fees, and refund procedures. Returns may be directed to the originating manufacturer or supplier warehouse.

• Return shipping: Customer is responsible for return shipping costs
• Return labels: We do not provide or print return labels
• Refund timing: Approved refunds are issued after inspection and approval in accordance with the Return and Refund Policy

10. Address Accuracy and Delivery Access

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed delivery attempts, or returned shipments resulting from incorrect, incomplete, or inaccessible addresses.

If a shipment is returned to sender due to an address issue, failed delivery attempts, refusal of delivery, or lack of delivery access, reshipment fees and related costs may apply.

11. General Disclaimer

Disclaimer: Products offered through this Site are intended for general wellness, relaxation, recovery, lifestyle use, and personal comfort. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary.

Lux Serene is an independent online retailer operated by MC Luxe Vitality. We curate and source a range of wellness, recovery, relaxation, and lifestyle products—including saunas, hot tubs, cold plunges, cryotherapy-related equipment, and related accessories—from third-party manufacturers, distributors, and suppliers. Lux Serene is not affiliated with or endorsed by any featured brand unless expressly stated otherwise.

Certain products may be shipped directly from manufacturers, distributors, suppliers, or third-party logistics providers under direct-to-consumer fulfillment arrangements. Product descriptions, specifications, images, and related details may be supplied by manufacturers, suppliers, or third-party product data sources and are provided for general informational purposes only.

12. Contact Information

• Brand: Lux Serene (operated by MC Luxe Vitality)
• Legal Business Name: MC Luxe Vitality
• Email: support@luxserene.com
• Phone: 1-504-800-8045
• Address: 382 NE 191st St, PMB 306481, Miami, FL 33179, United States
• Service hours: Monday to Friday, 9 AM to 5 PM EST

13. Changes to This Policy

We reserve the right to update, modify, or revise this Shipping Policy at any time in our sole discretion. Any changes become effective upon posting the revised version on this page unless otherwise stated.